Providing you have
registered your product and have in your possession the proof of purchase,
selected Gorenje appliances are covered by our free warranty for either 1, 2 or 5 years from the
date of purchase. Information regarding the warranty period applicable for your
particular product can be found at either your point of purchase or by contacting the Gorenje UK Ltd Head Office (the date and the name of the retailer from which you purchased the appliance will be required).
The free warranty is available to customers based in the UK and Republic of Ireland. Your Gorenje warranty is subject to the following provisions relating
to the appliance, your statutory rights remain unaffected:
1. That it is used for
domestic purposes and in a residential address only.
2. That it has been
installed and used in accordance with the instruction manual and any separate
installation instructions provided by Gorenje.
3. That it has been
properly connected to mains supplied electricity, gas and water and drainage as
appropriate. In the case of gas appliances, LPG conversions will be covered as
long as a copy of the necessary certification is provided at the time of
registration, by a qualified CORGI gas engineer.
4. That the appliance
has not been subject to misuse or accident, nor been repaired or modified other
than by our own Service Agent (except Gas LPG conversion – see above).
5. Where deemed necessary by Gorenje to exchange an appliance within the warranty period, the
new appliance will be covered by the original warranty period and will not be
subject to a new warranty.
6. If the appliance qualifies for a free extended warranty (5
years) and cannot be repaired, or a suitable alternative cannot be provided, a
pro-rata refund of the original purchase price will be made based upon the age
of the unit (equal to 20% reduction per year).
7. This warranty is not
transferable and only relates to the original purchaser of this
8. That the appliance is
not used for Hire purposes.
excludes and does not cover service calls to :
1. Correct the
installation of the appliance.
2. Remove or re-install
an integrated appliance prior to and after a engineer's visit for any repair.
3. Repair any second
hand appliances or those used by several people in communal areas.
4. Correct normal wear
and tear that can be reasonably expected from an appliance based on age and
5. Instruct the user in
the correct operation of the appliance.
6. Replace house mains
fuses or correct house wiring, plumbing, drainage or gas supply.
7. Replace or repair any
cosmetic or consumable parts.
8. Repair an appliance
due to the effects of limescale, mould, dirt, grease, spillages and
9. Unblock the pump of a
washing machine or dishwasher.
10. Repair damage caused
by flood, lightning, electrical shock or surge, storm, extreme temperature,
explosion, impact, corrosion, theft or attempted theft,
11. Deal with any noise,
vibration or steam resulting from the the operation of the appliance. These
include periodic start and running of oven fans, flow and drain pump, steam
from a washer, dryer, dishwasher and oven.
12. Reverse door hinges
on cooling appliances.
13. Repair hob burner
damage caused by using unsuitable cooking utensils pans/pots
14. Repair or replace any
metal or glass ceramic hobs because of chips, scratches, cracks or damages,
resulting from unknown causes or abrasive cleaning and cleaning agents,
improper use of utensils, improper shape or uneven base of utensils of foreign
particles in between the utensil and hob surface.
Gorenje will not be
liable for any consequential loss, or loss of use whilst the machine is being
Gorenje reserves the right to refuse repairs for products purchased from unauthorised retailers or should they be either second hand or any graded appliance.
reserves the right to 1) charge the Buyer the entire cost of a service call and
any spares, should the Buyer’s service call include any of the above defined
instances and 2) Inspect the appliance prior to any action taken for an exchange