At Gorenje, our first priority is to deliver the highest quality of service to our customers. We are committed to making your experience the best it can be and we recognize that a reputation for excellence must be earned each and every day. As a result, we are committed to the following levels of customer service:
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- We continually train all of our staff and those of our business partners, in order to deliver excellence and professional customer service at all times.
- We operate a UK based contact and support centre which offers national coverage (as well as the Republic of Ireland). The Contact Centre is open from 8am to 8pm Mon-Fri & 9am-1pm Saturday.
- We offer technical advice and support from experienced and knowledgeable staff.
- We take ownership of any issue you may have and we are committed to giving you regular updates.
- We will answer your phone calls and respond to all correspondance promptly and efficiently.
- If a service call is needed, you will receive contact from one of our specialist engineers within 24 hours of your initial call.
- If required, an engineer will attend within 3 working days (with the exception of some rural areas of the UK that may take longer.
- We will endevour to fix it right first time.
- In the unlikely event that within the guarantee period your appliance is deemed not repairable, we will replace your product on a like for like basis.
We know how important it is to get things right first time, so we are always looking for better ways of working, you can help by telling us what you think of our service, we welcome all comments.
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